FAQs & Troubleshooting
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126 Results
- 1Printing from an Android™ device
- 2Using the Communication Settings
- 3Printing from a Windows PC or Mac
- 4I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Installing the software
- 8How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9Printing from an Apple device (iPad, iPhone, iPod Touch, etc.)
- 10I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12How to open the Devices and Printers window
- 13What iOS mobile application can I use?
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15What is the JPEG printing and how can I use it?
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17How to install the rechargeable Li-ion battery (optional)
- 18How do I insert the paper into my PocketJet printer?
- 19How to install Brother software on a computer not connected to the Internet
- 20How do I turn the printer off?
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22I cannot connect my printer to a Windows 11 computer via USB.
- 23I want to use the Roll Paper Pause mode or create new forms from Print Server Properties.
- 24This printer is not detected when establishing a Wi-Fi® connection.
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26How to charge the rechargeable Li-ion battery
- 27Printing is not possible. (USB connection)
- 28Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 29Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 30I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 31The top margin is incorrect.
- 32Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 35Paper does not move through the printer even though the motor is running.
- 36The paper moves through the printer, but nothing appears on the paper.
- 37How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 38Information before downloading for Raspbian/Raspbian Lite (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How do I disable broadcasting the printer to AirPrint-compatible devices?
- 41Using the Printer Setting Tool (for Windows)
- 42How can I stop the printer from automatically feeding roll paper after printing? (Mac)
- 43How to identify the printer's firmware version.
- 44How do I uninstall the printer driver?
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46How to connect to a DC power outlet (optional)
- 47I connected multiple printers of the same model to one computer but can only print from one of them.
- 48How to connect to an AC power outlet (optional)
- 49Paper moves through the printer, but nothing appears on the paper.
- 50The print quality is poor, and the image is too light or dark.