FAQs & Troubleshooting
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120 Results
- 1Printing from an Apple device (iPad, iPhone, iPod Touch, etc.)
- 2How do I turn the printer off?
- 3How do I connect my printer via Wi-Fi®?
- 4Using the Communication Settings
- 5Printing from a Windows PC or Mac
- 6How to charge the rechargeable Li-ion battery
- 7How to connect to a DC power outlet (optional)
- 8How to install the rechargeable Li-ion battery (optional)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 11I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 12Uninstalling the printer drivers (Linux)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15How do I insert the paper into my PocketJet printer?
- 16I cannot connect my printer to a Windows 11 computer via USB.
- 17What Android™ mobile application can I use?
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21Printing from an Android™ device
- 22The Wi-Fi connection takes time.
- 23What iOS mobile application can I use?
- 24Using the Printer Setting Tool with Mac computers
- 25How do I transfer templates to the printer?
- 26How do I print from a computer or mobile device?
- 27Installing the software
- 28Using the Device Settings (for Windows)
- 29How do I uninstall the printer driver?
- 30Where can I find my Brother printer's serial number?
- 31Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 32What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 33Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 34How to install Brother software on a computer not connected to the Internet
- 35How can I connect to my printer using Wi-Fi in Windows 10 S?
- 36How to open the Devices and Printers window
- 37I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38This printer is not detected when establishing a Wi-Fi® connection.
- 39What kinds of software is available for this printer?
- 40How can I stop the printer from automatically feeding roll paper after printing? (Mac)
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44The print quality is poor, and the image is too light or dark.
- 45Printing is not possible. (USB connection)
- 46Install BRAdmin Professional 3
- 47Supported File Formats and how to print on Raspbian (Linux®)
- 48Installing a CA certificate
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)