FAQs & Troubleshooting
![]() |
Popular |
110 Results
- 1How do I insert the paper into my PocketJet printer?
- 2Using the Device Settings (for Windows)
- 3How do I transfer templates to the printer?
- 4Printing from a Windows PC or Mac
- 5What Android™ mobile application can I use?
- 6How do I transfer label templates with P-touch Transfer Express?
- 7What kinds of software is available for this printer?
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 10Printing is not possible. (USB connection)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12How to identify your Operating System (OS) for Windows or Mac
- 13The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How do I uninstall the printer driver?
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17How to install the rechargeable Li-ion battery (optional)
- 18Using the Communication Settings
- 19Using the Printer Setting Tool (for Windows)
- 20Installing the software
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22Where can I find my Brother printer's serial number?
- 23The latest printer driver was successfully installed, but the driver did not update correctly.
- 24The side margins are incorrect.
- 25The print quality is poor, and the image is too light or dark.
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 28How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 29How to identify the printer's firmware version.
- 30The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 31How to open the Devices and Printers window
- 32Using the Printer Setting Tool with Mac computers
- 33Error messages do not appear when using the USB connection of my printer.
- 34How do I transfer templates or other data from the computer to the printer?
- 35How to connect to a DC power outlet (optional)
- 36How to connect to an AC power outlet (optional)
- 37How to delete the registry information and files related to the printer driver
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 41Supported File Formats and how to print on Raspbian (Linux®)
- 42Information before downloading for Raspbian/Raspbian Lite (Linux)
- 43How to install Brother software on a computer not connected to the Internet
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12.
- 47What is the JPEG printing and how can I use it?
- 48How do I clean the platen roller?
- 49When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 50I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.