FAQs & Troubleshooting
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111 Results
- 1How do I insert the paper into my PocketJet printer?
- 2Installing the software
- 3Using the Device Settings (for Windows)
- 4P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 5The side margins are incorrect.
- 6Printing from a Windows PC or Mac
- 7How do I turn the printer off?
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10The latest printer driver was successfully installed, but the driver did not update correctly.
- 11What kinds of software is available for this printer?
- 12How do I transfer templates to the printer?
- 13Printing is not possible. (USB connection)
- 14Supported File Formats and how to print on Raspbian lite (Linux)
- 15Where can I find my Brother printer's serial number?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17How to install the rechargeable Li-ion battery (optional)
- 18Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 19The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 20How do I clean the platen roller?
- 21What Android™ mobile application can I use?
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How to charge the rechargeable Li-ion battery
- 25How can I stop the printer from automatically feeding roll paper after printing? (Windows)
- 26The top margin is incorrect.
- 27How do I switch to and use the mass storage mode?
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 30I cannot print LibreOffice documents in landscape orientation. (Linux)
- 31Supported File Formats and how to print on Raspbian (Linux®)
- 32How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 33Using the Printer Setting Tool with Mac computers
- 34Using the Printer Setting Tool (for Windows)
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How to connect to a DC power outlet (optional)
- 38The print quality is poor, and the image is too light or dark.
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41What is the JPEG printing and how can I use it?
- 42What is the Label List? (P-touch Editor 5.x for Windows)
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46How to connect to an AC power outlet (optional)
- 47Information before downloading for Raspbian/Raspbian Lite (Linux)
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49When printing from an application, the application's "Collate" setting does not work correctly.
- 50Using the Communication Settings