FAQs & Troubleshooting
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111 Results
- 1Installing the software
- 2Printing from a Windows PC or Mac
- 3How do I transfer label templates with P-touch Transfer Express?
- 4Using the Device Settings (for Windows)
- 5How do I turn the printer off?
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7What Android™ mobile application can I use?
- 8How to install the rechargeable Li-ion battery (optional)
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11How do I transfer templates to the printer?
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13How to charge the rechargeable Li-ion battery
- 14The latest printer driver was successfully installed, but the driver did not update correctly.
- 15The print quality is poor, and the image is too light or dark.
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17What is the JPEG printing and how can I use it?
- 18Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21How to connect to an AC power outlet (optional)
- 22Printing is not possible. (USB connection)
- 23The top margin is incorrect.
- 24How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.)
- 27I cannot print LibreOffice documents in landscape orientation. (Linux)
- 28Where can I find my Brother printer's serial number?
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How to open the Devices and Printers window
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34Paper does not move through the printer even though the motor is running.
- 35How do I insert the paper into my PocketJet printer?
- 36I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 37The side margins are incorrect.
- 38How to connect to a DC power outlet (optional)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 41Uninstalling the printer drivers (Linux)
- 42P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 43How to install Brother software on a computer not connected to the Internet
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12.
- 46When printing from an application, the application's "Collate" setting does not work correctly.
- 47The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49Using the Communication Settings
- 50What kinds of software is available for this printer?