FAQs & Troubleshooting
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53 Results
- 1How to charge the rechargeable Li-ion Battery.
- 2How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 3I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4How to connect to an AC power outlet (Optional)
- 5How do I connect the printer and my computer via USB cable?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How do I connect the printer and my computer via Bluetooth? (Mac OS X 10.7)
- 8How to connect to a DC power outlet (Optional)
- 9Where can I find my Brother printer's serial number?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How to connect to a DC power outlet (Optional)
- 12How to install the rechargeable Li-ion Battery (Optional)
- 13How do I install the printer driver from the CD-ROM? (for Windows)
- 14How do I insert the paper into my PocketJet printer?
- 15Printing is not possible. (USB connection)
- 16I cannot print LibreOffice documents in landscape orientation. (Linux)
- 17How to identify your Operating System (OS) for Windows or Mac
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19What Android™ mobile application can I use?
- 20How to charge the rechargeable Ni-MH Battery.
- 21How to install the rechargeable Ni-MH Battery (Optional).
- 22The printed image is out of alignment.
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24What is the JPEG printing and how can I use it?
- 25How do I print from a computer?
- 26How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 27The paper is jammed in the printer.
- 28The print quality is poor, and the image is too light or dark.
- 29I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 30How do I switch between Infrared (IrDA) and Bluetooth? (Windows only)
- 31Paper does not move through the printer even though the motor is running.
- 32The print result is garbled or corrupted.
- 33Pages don't print. What should I do?
- 34I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 35I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 36I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)
- 37How do I uninstall the printer driver?
- 38Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 39What do the indicator lights mean?
- 40How to delete the registry information and files related to the printer driver
- 41The print area is reduced when I print using the print preview button in OpenOffice. (Linux)
- 42The DATA indicator has turned off even though data remains in the printer.
- 43The printed image is compressed or stretched.
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45How to open the Devices and Printers window
- 46Error messages do not appear when using the USB connection of my printer.
- 47I connected multiple printers of the same model to one computer but can only print from one of them.
- 48What is IrDA?
- 49Uninstalling the printer drivers (Linux)
- 50How to identify the printer's firmware version