FAQs & Troubleshooting
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79 Results
- 1How to charge the rechargeable Li-ion Battery.
- 2How to charge the rechargeable Ni-MH Battery.
- 3How to install the rechargeable Ni-MH Battery (Optional).
- 4How to install the rechargeable Li-ion Battery (Optional)
- 5How to connect to a DC power outlet (Optional)
- 6How to connect to a DC power outlet (Optional)
- 7How do I transfer label or slip templates?
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9How do I install the printer driver from the CD-ROM? (for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How to connect to an AC power outlet (Optional)
- 14How do I insert the paper into my PocketJet printer?
- 15Where can I find my Brother printer's serial number?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17Printing is not possible. (USB connection)
- 18When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20What is the JPEG printing and how can I use it?
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How to identify the printer's firmware version
- 26The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 27P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 30I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 31How do I connect the printer and my computer via USB cable?
- 32The paper is jammed in the printer.
- 33How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 36I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 37Uninstalling the printer drivers (Linux)
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I cannot print LibreOffice documents in landscape orientation. (Linux)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43Error messages do not appear when using the USB connection of my printer.
- 44How do I print from a computer?
- 45Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 46(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 47The print quality is poor, and the image is too light or dark.
- 48What Android™ mobile application can I use?
- 49I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 50How to open the Devices and Printers window