FAQs & Troubleshooting
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27 Results
- 1How to open the Devices and Printers window
- 2How to identify your Operating System (OS) for Windows or Mac
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5What Android™ mobile application can I use?
- 6How to install the Battery (Optional)
- 7How do I install the printer driver from the CD-ROM?
- 8Printing is not possible. (USB connection)
- 9I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 10How to connect to an AC Outlet (Optional)
- 11How do I connect the printer to my computer?
- 12(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 13How do I uninstall the printer driver?
- 14What do the indicator lights mean?
- 15How to delete the registry information and files related to the printer driver
- 16I connected multiple printers of the same model to one computer but can only print from one of them.
- 17My pages don't print.
- 18The paper is jammed in the printer.
- 19The print quality is poor, and the image is too light or dark.
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21Error messages do not appear when using the USB connection of my printer.
- 22What is IrDA?
- 23How do I clean the Print Head and the Platen Roller?
- 24Paper does not move through the printer even though the motor is running.
- 25Paper moves through the printer, but nothing appears on the paper.
- 26The printed image is out of alignment.
- 27How do I insert the paper into my PocketJet printer?