FAQs & Troubleshooting
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64 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3How to identify your Operating System (OS).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Unknown error.
- 6TWAIN or WIA errors appear when starting to scan. (Windows)
- 7Ultrasonic error
- 8Cannot find the scanner.
- 9Do not open the ADF cover when scanning.
- 10TWAIN errors appear when starting to scan. (Macintosh)
- 11Paper suitable for scanning
- 12Command List of brscan. (Linux)
- 13Bleed-through is seen in the scanned image.
- 14When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 15"Multifeed" or "Multifeed is detected."
- 16My scanner is connected but it will not feed my document or do anything else.
- 17My computer cannot find or is not recognising the scanner when using a USB 2.0 port.
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19Delete a network scanner entry. (Linux)
- 20No document in ADF.
- 21USB R/W test error
- 22NVRAM R/W test error
- 23AFE R/W test error
- 24I cannot use my scanner when connected through a USB hub.
- 25My scanned image is missing.
- 26My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 27Clean the scanner
- 28Configure the Scan to Email Feature (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30I cannot install the scanner drivers.
- 31The scan quality is poor.
- 32How to scan a document from a Windows application?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34What driver package format is supported by my Linux distribution?
- 35Scan using XSane or GIMP (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38error 20392 - Scanner not responding, check card, power, and cable.
- 39FlashROM R/W test error
- 40ADF AFE R/W test error
- 41Check the firmware version.
- 42A page that is not a blank page is skipped.
- 43The file size is too large.
- 44Change the image settings. (Using DS Capture)
- 45Change the paper settings. (Using DS Capture)
- 46The scanned image is skewed (crooked).
- 47My scanner gets warm.
- 48The scan speed is too slow.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50How to scan a document from a Windows application?