FAQs & Troubleshooting
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64 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4Cannot find the scanner.
- 5My computer cannot find or is not recognising the scanner when using a USB 2.0 port.
- 6My scanner is connected but it will not feed my document or do anything else.
- 7Do not open the ADF cover when scanning.
- 8A page that is not a blank page is skipped.
- 9I cannot use my scanner when connected through a USB hub.
- 10My scanner gets warm.
- 11Replace Roller
- 12How to identify your Operating System (OS).
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14The rollers are worn.
- 15USB R/W test error
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Scan using XSane or GIMP (Linux)
- 19Important points for specifying the scan area (Linux)
- 20Pre-Required Procedures (Linux)
- 21No document in ADF.
- 22When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 23White vertical lines or white stripes appear on the scanned image.
- 24ADF rear lamp error
- 25AFE R/W test error
- 26TWAIN or WIA errors appear when starting to scan. (Windows)
- 27Change the image settings. (Using DS Capture)
- 28Change the paper settings. (Using DS Capture)
- 29The scan speed is too slow.
- 30Paper suitable for scanning
- 31Clean the scanner
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Configure the Scan to Email Feature (Linux)
- 34The scanned documents are put into an incorrect order. (macOS)
- 35Command List of brscan. (Linux)
- 36Uninstall Scan-key-tool. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38error 20392 - Scanner not responding, check card, power, and cable.
- 39ADF AFE LVDS test error
- 40AFE LVDS test error
- 41ADF AFE R/W test error
- 42ADF front lamp error
- 43NVRAM R/W test error
- 44The file size is too large.
- 45I cannot install the scanner drivers.
- 46The scanned image is skewed (crooked).
- 47Colours in the scanned image are dark.
- 48My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 49How to scan a document from a Windows application?
- 50How to scan a document from a Windows application?