FAQs & Troubleshooting
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223 Results
- 1Can I check the printer's usage log?
- 2How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4I cannot connect my machine to the wireless network.
- 5Using the Printer Setting Tool (for Windows)
- 6How do I connect the printer to my computer via Wi-Fi® using an access point?
- 7I cannot print using a HSe cassette.
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9Where can I find my Brother printer's serial number?
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Using the Printer Setting Tool (for Mac)
- 12I cannot print using FLe tape and get an error message.
- 13Where can I download the latest P-touch Editor for Mac?
- 14Installing the Touch Panel Display (Optional)
- 15How do I transfer label templates with P-touch Transfer Express?
- 16What Android™ mobile application can I use?
- 17Where can I find the printer's network settings, such as IP address?
- 18How do I connect my printer to the computer via Wi-Fi® using an access point/router? (Windows 11 24H2)
- 19Installing the software
- 20The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 21What iOS mobile application can I use?
- 22Using the Communication Settings (for Windows)
- 23Where can I find the IP addresses of my computer and the printer?
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 28How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 29The label does not cut well.
- 30How to install the rechargeable Li-ion battery (optional)
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32I cannot install the printer driver or print in Windows 11.
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 35When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 36I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 37Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 38Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 41Print free-length labels with the set length (Linux®)
- 42How to open the Devices and Printers window
- 43How can I reset the printer?
- 44I cannot print after updating the firmware or font data.
- 45Using Cable Label Tool
- 46Can I use the app with my iPad? (iPrint&Label)
- 47How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 48How is the print head cleaning cassette used?
- 49Using Web Based Management
- 50How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)