FAQs & Troubleshooting
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207 Results
- 1Can I check the printer's usage log?
- 2How do I connect the printer to my computer via Wi-Fi® using an access point?
- 3When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5Using the Printer Setting Tool (for Windows)
- 6I cannot print using FLe tape and get an error message.
- 7Where can I find the IP addresses of my computer and the printer?
- 8Where can I find the printer's network settings, such as IP address?
- 9Using the Printer Setting Tool (for Mac)
- 10How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 11Printing is not possible. (P-touch Editor 5.3 for Mac)
- 12How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 13I cannot print using a HSe cassette.
- 14Installing the Touch Panel Display (Optional)
- 15Installing the software
- 16Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 17Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 18How to install the rechargeable Li-ion battery (optional)
- 19How to open the Devices and Printers window
- 20When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 21Where can I find my Brother printer's serial number?
- 22I cannot connect my machine to the wireless network.
- 23Where can I download Brother iPrint&Label? (iPrint&Label)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25Where can I download the latest P-touch Editor for Mac?
- 26P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 27I cannot print after updating the firmware or font data.
- 28What is P-touch Library?
- 29What is WPA-PSK / WPA2-PSK, TKIP and AES?
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31Printing is not possible. (USB connection)
- 32How do I uninstall the printer driver?
- 33The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 34How can I reset the printer?
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36How is the print head cleaning cassette used?
- 37Can my printer use TZ/TZe tapes?
- 38Using Cable Label Tool
- 39Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 40Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 41When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43Changing your printer’s network settings (IP Address, Subnet Mask and Gateway) using the BRAdmin Light utility
- 44Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 45How can I connect my printer wirelessly?
- 46How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 47I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 48Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)