FAQs & Troubleshooting
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192 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2Using the Printer Setting Tool (for Windows)
- 3How can I connect the printer and my Apple mobile device wirelessly?
- 4I cannot print using a HSe cassette.
- 5I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 6How can I print from a computer via a wireless network? (Wireless Direct mode)
- 7How do I connect the printer to my computer via Wi-Fi®?
- 8Where can I find the printer's network settings, such as IP address?
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10Where can I find the IP addresses of my computer and the printer?
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14Printing is not possible. (P-touch Editor 5.3 for Mac)
- 15Installing the software
- 16Where can I find my Brother printer's serial number?
- 17What iOS mobile application can I use?
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19Which brands of Ni-MH rechargeable batteries do you recommend?
- 20The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 21Where can I download the latest P-touch Editor for Mac?
- 22Half cut labels are printed, although the "Half Cut" option is not selected.
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 25What Android™ mobile application can I use?
- 26When I try to print the printer information, the red lamp flashes and the print does not start.
- 27How is the print head cleaning cassette used?
- 28Share your printer in Windows 10 / Windows 8 / Windows 8.1 (Shared printer)
- 29P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 30When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 31When I search for devices using the Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 32I cannot connect my machine to the wireless network.
- 33How can I minimise the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 34Poor print quality when printing on narrow labels. (iPrint&Label)
- 35Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 36Where can I download Brother iPrint&Label? (iPrint&Label)
- 37How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 38How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 39Changing your printer’s network settings (IP Address, Subnet Mask and Gateway) using the BRAdmin Light utility
- 40How to delete the registry information and files related to the printer driver
- 41How can I reset the printer?
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43Can I use the app with my iPad? (iPrint&Label)
- 44Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 45My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 46How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 47Open LBX files created in P-touch Editor in Pro Label Tool
- 48How to create serialised labels (Pro Label Tool)
- 49I cannot establish a connection using Wireless Direct.
- 50How can I connect the printer and my Android™ mobile device wirelessly?