FAQs & Troubleshooting
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184 Results
- 1I cannot establish a connection using Wireless Direct.
- 2P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 3When I search for devices using the Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 4Using the Printer Setting Tool (for Windows)
- 5Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 6Where can I download Brother iPrint&Label? (iPrint&Label)
- 7How do I connect the printer to my computer via Wi-Fi®?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognised but cannot connect to the P-touch.
- 10Where can I find the printer's network settings, such as IP address?
- 11The label does not cut well.
- 12The printer stops while printing, or the tape is cut in the middle of the text.
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14How can I print from a computer via a wireless network? (Wireless Direct mode)
- 15Which brands of Ni-MH rechargeable batteries do you recommend?
- 16How can I reset the printer?
- 17When I try to print the printer information, the red lamp flashes and the print does not start.
- 18Open LBX files created in P-touch Editor in Pro Label Tool
- 19Where can I find my Brother printer's serial number?
- 20I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 21What iOS mobile application can I use?
- 22Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 23Where can I find the IP addresses of my computer and the printer?
- 24How can I connect the printer and my Apple mobile device wirelessly?
- 25I cannot connect my machine to the wireless network.
- 26How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27How is the print head cleaning cassette used?
- 28Where can I download the latest P-touch Editor for Mac?
- 29The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 30P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 31What do the indicator lights mean?
- 32How can I print wirelessly from a computer in Ad-hoc mode?
- 33How to create serialised labels (Pro Label Tool)
- 34What is WEP?
- 35What is WPA-PSK / WPA2-PSK, TKIP and AES?
- 36How can I minimise the margin from the start or end of the label when printing? (iPrint&Label)
- 37I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 38Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40I cannot print using a HSe cassette.
- 41Creating a label using P-touch Editor Lite
- 42How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 43When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 44How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 45Using the Communication Settings (for Windows)
- 46The tape got jammed in the printer or the tape got stuck inside the printer.
- 47Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 48I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 49Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)