FAQs & Troubleshooting
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164 Results
- 1I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 2Where can I find my Brother printer's serial number?
- 3The printer does not print from my mobile device or does not print correctly.
- 4I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 5I cannot select the printer in the app. (P-touch Design&Print / Design&Print 2)
- 6The printer is not connected to my mobile device correctly.
- 7How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 8The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 9Where can I download the latest P-touch Editor for Mac?
- 10How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 11What is the difference between the “Create your own label” function and the “Template” function? (P-touch Design&Print / Design&Print 2)
- 12How can I minimise the margin from the start or end of the label when printing? (iPrint&Label)
- 13The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 14How many mobile devices can I connect to one printer via Bluetooth®?
- 15What Android™ mobile application can I use?
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 18How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 19How do I add, move, or delete objects? (P-touch Design&Print / Design&Print 2)
- 20Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 21I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 22How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 23I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 24Installing the software
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 27I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 28When I print symbols, they are garbled or corrupted.
- 29What iOS mobile application can I use?
- 30Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 31What tapes are suitable for QR code printing?
- 32How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 33Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 34How do I charge the Li-ion battery?
- 35Printing is not possible. (USB connection)
- 36I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 37How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 38When printing from an application, the application's "Collate" setting does not work correctly.
- 39Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 40How to identify your Operating System (OS) for Windows or Mac
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42What is the difference between the label layout and the text box layout? (P-touch Design&Print)
- 43I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 44How do I print multiple lines of text? (P-touch Design&Print)
- 45How to open the Devices and Printers window
- 46Where can I download Brother iPrint&Label? (iPrint&Label)
- 47"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 48How do I uninstall the printer driver?
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50The top and base layers of the laminated tape are misaligned.