FAQs & Troubleshooting
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126 Results
- 1Where can I find my Brother printer's serial number?
- 2P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 3The label is difficult to cut.
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Where can I download the latest P-touch Editor for Mac?
- 6How to identify your Operating System (OS) for Windows or Mac
- 7How to open the Devices and Printers window
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 10How do I set a tape cassette?
- 11Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15Printing is not possible. (USB connection)
- 16How is the print head cleaning cassette used?
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 18The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 19When printing from an application, the application's "Collate" setting does not work correctly.
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21Which brands of Ni-MH rechargeable batteries do you recommend?
- 22Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 23How do I uninstall the printer driver?
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 26Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 27The tape got jammed in the printer or the tape got stuck inside the printer.
- 28The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassette in the printer.
- 29(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 30P-touch Editor Lite pop-up dialogue box does not appear when connecting P-touch labeller to my computer.
- 31Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How to delete the registry information and files related to the printer driver
- 38The driver downloaded from the website cannot be installed.
- 39How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41I cannot print using a HSe cassette.
- 42When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 43I get an error message and cannot update the firmware. (Windows 10 or later)
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 45How to install Brother software on a computer not connected to the Internet
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 49"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?