FAQs & Troubleshooting
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Latest |
59 Results
- 121/08/2024What Android™ mobile application can I use?
- 221/08/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 321/08/2024How do I transfer label or slip templates?
- 412/06/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 512/06/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 612/06/2024(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 713/03/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 815/11/2023How to open the Devices and Printers window
- 915/11/2023How to identify your Operating System (OS) for Windows or Mac
- 1015/11/2023How do I uninstall the printer driver?
- 1115/11/2023Printing is not possible. (USB connection)
- 1221/06/2023How do I print the inserted image maintaining its original size?
- 1321/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 1421/06/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 1521/06/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 1621/06/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 1721/06/2023Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 1821/06/2023What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 1921/06/2023What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 2021/06/2023How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 2121/06/2023How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 2221/06/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 2321/06/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 2421/06/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2521/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2621/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 2721/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 2821/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 2926/04/2023Where can I find my Brother printer's serial number?
- 3009/11/2022What do the indicator lights on the printer mean?
- 3112/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3212/05/2022How to delete the registry information and files related to the printer driver
- 3312/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3412/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 3517/01/2022How do I transfer label templates with P-touch Transfer Express?
- 3611/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3705/08/2021How do I transfer templates or other data from the computer to the printer?
- 3804/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 3904/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 4004/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 4109/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4221/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 4313/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 4412/06/2018The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.)
- 4521/02/2018What is the difference between the Auto Format command and the Apply Layout Style command.
- 4627/03/2017P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4711/10/2016I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 4824/09/2015The Bluetooth installation asks me for a PIN (or Pass Key). Where can I find this information?
- 4917/08/2015When I try to print multiple pages via Bluetooth from a Windows 8 computer, the print becomes garbled.
- 5004/02/2015When I try to use the database function, an application error occurs.