FAQs & Troubleshooting
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- 1How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2The Bluetooth installation asks me for a PIN (or Pass Key). Where can I find this information?
- 3What Android™ mobile application can I use?
- 4How do I transfer label or slip templates?
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6How do I transfer label templates with P-touch Transfer Express?
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9Where can I find my Brother printer's serial number?
- 10I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 15How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 17When I try to use the database function, an application error occurs.
- 18Are there any precautions needed when using thermal paper?
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20How long does it usually take to charge the battery?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 24The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 25What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 26How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27What is the difference between the Auto Format command and the Apply Layout Style command.
- 28How to identify your Operating System (OS) for Windows or Mac
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30Printing is not possible. (USB connection)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 32Error messages do not appear when using the USB connection of my printer.
- 33I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 34Can I use my car cigarette lighter socket to charge the battery?
- 35How do I transfer templates or other data from the computer to the printer?
- 36Is it possible to use a rubber stamp on the thermal paper?
- 37How do I print the inserted image maintaining its original size?
- 38Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How do I uninstall the printer driver?
- 41How to delete the registry information and files related to the printer driver
- 42How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 43What do the indicator lights on the printer mean?
- 44How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 45My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 48(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 49How to open the Devices and Printers window
- 50When I try to print multiple pages via Bluetooth from a Windows 8 computer, the print becomes garbled.