FAQs & Troubleshooting
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155 Results
- 1Set Telephone Line Compatibility for Interference and VoIP Systems
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace the Drum Unit
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Uneven colour density across the page
- 7The colour of your printouts is not what you expected
- 8Use Universal Print (Windows)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is the default password for my BRAdmin or Web Based Management?
- 11Correct the Colour Printing
- 12Can I print in monochrome if one of the colour toners run out?
- 13Export an address book and import it to another machine
- 14Load Documents in the Automatic Document Feeder (ADF)
- 15Delete print jobs from the print queue.
- 16Too Many Trays
- 17Cannot Detect
- 18Document Jam
- 19Replace the Waste Toner Box
- 20Paper is Jammed in the Back of the Machine
- 21Paper is Jammed Inside the Machine
- 22Reset the Network Settings to the Factory Settings
- 23I cannot print full-page photos or images using Email Print.
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Enable the Brother machine's network interface.
- 26Open the Status Monitor (Windows)
- 27What is the difference between the toner cartridge and the drum unit?
- 28Discover the MAC address of the Brother network card
- 29Cooling Down
- 30Print the Network Configuration Report
- 31Set up your machine using Augmented Reality (AR) on your mobile device
- 32What driver package format is supported by my Linux distribution?
- 33Change the brscan5 scan settings using XSane (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 36Control Printer Driver settings (only available for Windows)
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 40The printer status is Offline or Paused.
- 41Colour offset
- 42Toner smears easily
- 43In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44Toner scatter or toner stain
- 45Ghosting images
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47What is the default password for my Brother machine?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50Add your Brother machine with AirPrint (macOS)