FAQs & Troubleshooting
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153 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Use Universal Print (Windows)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6I cannot print using my Brother machine on a wired network (Windows / macOS)
- 7Set up your machine using Augmented Reality (AR) on your mobile device
- 8Paper is Jammed in the Back of the Machine
- 9Discover the MAC address of the Brother network card
- 10What is the default password for my BRAdmin or Web Based Management?
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 13What driver package format is supported by my Linux distribution?
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 17I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 18Paper is Jammed Inside the Machine
- 19Replace the Drum Unit
- 20Reset the Network Settings to the Factory Settings
- 21Replace the Toner Cartridge
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 24Export an address book and import it to another machine
- 25Check the remaining ink or toner level (Linux)
- 26Set Telephone Line Compatibility for Interference and VoIP Systems
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28I cannot scan via network.
- 29Cannot Detect
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31Unusable Device
- 32The colour of your printouts is not what you expected
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Large characters are printed incorrectly. (Linux)
- 35Control Printer Driver settings (only available for Windows)
- 36Open the Status Monitor (Windows)
- 37What is Network Shared printing?
- 38The printer status is Offline or Paused.
- 39Uneven colour density across the page
- 40Document Jam
- 41Paper is Jammed in the 2-sided Tray
- 42Vertical coloured streaks or bands appear on the page
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44What is the default password for my Brother machine?
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50Set up your Brother machine on a wireless network (Windows/macOS)