FAQs & Troubleshooting
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374 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Scan to Email Attachment Using ControlCenter2 (Macintosh)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Restrict changing machine settings for users.
- 8(Video) Load A4 / Letter paper
- 9Paper is Jammed Inside the Machine
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Curled or wavy
- 13Customise the Home Screen for ease of use.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Scan Using Secure Function Lock 3.0
- 16Setup a Brother machine on a wireless (Wi-Fi) network.
- 17Replace Fuser
- 18Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20The printer status is Offline or Paused.
- 21I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 22Colours are light or faint on the whole page
- 23Replace the Toner Cartridge
- 24My Brother machine is unresponsive.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Can I print in monochrome if one of the colour toners run out?
- 28(Video) Connect telephone line and power cords
- 29Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 30I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 31Replace PF Kit xx
- 32Use voice mail on the same line as my Brother machine.
- 33Replace Drum
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35The colour of your printouts is not what you expected
- 36I cannot install Brother drivers on Debian 10 (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 39(Video) Load an Envelope (MP Tray)
- 40Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 41Replace Laser
- 42Replace the Waste Toner Box
- 43Toner scatter or toner stain
- 44Paper is Jammed in the Paper Tray
- 45Blank page or some colors are missing.
- 46Dial Restriction for Fax sending.
- 47The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Toner Low