FAQs & Troubleshooting
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- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3(Video) Load A4 / Letter paper
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5Uneven density appears periodically across the page.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The colour of your printouts is not what you expected
- 11Replace Drum
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Replace Laser
- 14Colours are light or faint on the whole page
- 15Set up my Brother machine to forward the received faxes to another location.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 18What is Brother iPrint&Scan?
- 19(Video) Load an Envelope (MP Tray)
- 20Ghost
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 24I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 25Paper is Jammed Inside the Machine
- 26Curled or wavy
- 27Easy Scan to E-mail
- 28Condensation
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Drum !
- 31When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 32White streaks or bands down the page
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34What is Brother Web Connect?
- 35My Brother machine turns off automatically or earlier than before.
- 36Can I print in monochrome if one of the colour toners run out?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38(Video) Set up your Brother machine
- 39(Video) Connect telephone line and power cords
- 40I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 41Scan Unable ##
- 42Cartridge Error
- 43Replace PF Kit xx
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45Document Jam
- 46Replace the Waste Toner Box
- 47Paper is Jammed in the Paper Tray
- 48What is the default password for my Brother machine?
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50Check the remaining ink or toner level (Linux)