FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Replace Drum
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Reset Your Brother Machine
- 8What is Brother iPrint&Scan?
- 9(Video) Load A4 / Letter paper
- 10Customise the Home Screen for ease of use.
- 11(Video) Update the Driver or Firmware for your Brother machine
- 12Can I print in monochrome if one of the colour toners run out?
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14Paper is Jammed in the MP tray
- 15Blank page or some colors are missing.
- 16My Brother machine turns off automatically or earlier than before.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20The machine does not automatically enter Power Off mode.
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23What can happen if the wrong paper is used in your machine.
- 24Reset the Drum Counter
- 25Check the remaining ink or toner level (Linux)
- 26Scan Using Secure Function Lock 3.0
- 27Print both sides of paper or a booklet automatically
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29Replace the Belt Unit
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 32Select Receive mode.
- 33Set up my Brother machine to forward the received faxes to another location.
- 34Cooling Down
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36I cannot find some options in the Print dialogue box (macOS 11 or later)
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Change Memory Receive Options
- 40My Brother machine is unresponsive.
- 41Load and Print Labels Using the MP Tray
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 44Replace Laser
- 45The printer status is Offline or Paused.
- 46I can print but cannot scan via network. (For Mac)
- 47I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 48I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 49Secure Print (Macintosh)
- 50Document Jam