FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2My Brother machine could not be found over the network when I installed drivers on my PC.
- 3Replace Drum
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Curled or wavy
- 7Load paper in the paper tray
- 8Can I print from and scan to iPhone, iPod Touch and iPad?
- 9Colour misregistration
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Replace Belt
- 12White streaks or bands down the page
- 13Replace Toner
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot install Brother drivers on Debian 10 (Linux)
- 16Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17Discover the MAC address of the Brother network card
- 18Reset the Network Settings to the Factory Settings
- 19Blank page or some colors are missing.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Jam MP Tray
- 22Coloured streaks or bands down the page
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 27Configure and use the Scan to FTP feature
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29Change the printer driver settings (Windows / macOS)
- 30When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 31Receive faxes on the computer for Windows (PC-FAX Receive)
- 32Combine multiple scanned documents into a single file with PaperPort™
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Adjust the copy density and contrast
- 36I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 37Wrinkle
- 38What is the BRAdmin Professional software used for?
- 39Install extra memory
- 40White spots or hollow print
- 41In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42Set up your Brother machine on a wireless network.
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Easy Scan to E-mail
- 45What is Storage PC Print Data using Active Directory? (Windows)
- 46Delete print jobs from the print queue.
- 47How to identify your Operating System (OS).
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Clean the drum unit
- 50The Brother machine is making a loud intermittent beeping noise.