FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The machine does not automatically enter Power Off mode.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Use Universal Print (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7Document Jam
- 8I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed in the Paper Tray
- 12Toner specks
- 13No Toner
- 14What is the default password for my BRAdmin or Web Based Management?
- 15Set Telephone Line Compatibility for Interference and VoIP Systems
- 16(Video) Document is Jammed under the Document Cover
- 17The printer status is Offline or Paused.
- 18I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 19Drum End Soon
- 20What is the recommended paper?
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22(Video) Paper is Jammed in the MP tray
- 23My Brother machine turns off automatically or earlier than before.
- 24When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 25I cannot print full-page photos or images using Email Print.
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27(Video) Remove Small Scraps of Paper Jammed in the ADF
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 292-sided Disable or 2-sided Disabled
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31My Brother machine has no power.
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33(Video) Document is Jammed in the Top of the ADF Unit
- 34Media Type Mismatch or Media Mismatch
- 35(Video) Set up your Brother machine
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Open the Control Panel (For Windows)
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 39Cannot Print ##
- 40Self-Diagnostic
- 41Cannot Detect
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 43Toner Low or Prepare New Toner Cartridge
- 44Drum !
- 45Out of Memory
- 46Black lines down the page
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 50I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.