FAQs & Troubleshooting
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346 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Replace Drum
- 3(Video) Replace the Toner Cartridge
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Print the Network Configuration Report
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Easy Scan to E-mail
- 9(Video) Load A4/Letter paper
- 10Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 11Print on Both Sides of the Paper (Windows®)
- 12What is Brother iPrint&Scan?
- 13Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 20Print as a Poster (Windows®)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22The printer status is Offline or Paused.
- 23Paper is Jammed in the 2-sided Tray
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26How to identify your Operating System (OS).
- 27When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 28Reset the Network Settings to the Factory Settings
- 29Clean the Drum Unit
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31White spots or black spots at 94 mm (3.7 in.) intervals
- 32I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34What driver package format is supported by my Linux distribution?
- 35(Video) Update the Driver or Firmware for your Brother machine
- 36Set up your Brother machine on a wireless network.
- 37Paper is Jammed inside the Machine
- 38Black toner marks across the page
- 39Restrict the functions available on your Brother machine and the number of prints.
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Set up a Scan to Network Profile
- 45Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 46I cannot install Brother drivers on Debian 10 (Linux)
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 48Add your Brother machine with AirPrint (macOS)
- 49Enable the Brother machine's network interface.
- 50Printing / Scanning with a mobile device