FAQs & Troubleshooting
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138 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What driver package format is supported by my Linux distribution?
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4My Brother machine turns off automatically or earlier than before.
- 5(Video) Paper is Jammed in the Paper Tray
- 6Use Universal Print (Windows)
- 7(Video) Paper is Jammed inside the Machine
- 8The machine does not automatically enter Power Off mode.
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10(Video) Set up your Brother machine
- 11Delete print jobs from the print queue.
- 122-sided Disable or 2-sided Disabled
- 13(Video) Paper is Jammed in the Back of the Machine
- 14Black lines down the page
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16Out of Memory
- 17(Video) Paper is Jammed in the MP tray
- 18Lines across the page
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Set Telephone Line Compatibility for Interference and VoIP Systems
- 22Wrong Toner or Wrong Toner Cartridge
- 23Install the Brother Mobile Connect application (for mobile device)
- 24Drum End Soon
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot install Brother drivers on Debian 10 (Linux)
- 29Media Type Mismatch or Media Mismatch
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Cannot Print ##
- 32The printer status is Offline or Paused.
- 33Poor fixing
- 34Toner specks
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38What is the default password for my Brother machine?
- 39I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Protect your Brother machine against unauthorised access over the network
- 43Self-Diagnostic
- 44Cannot Detect
- 45Toner Low or Prepare New Toner Cartridge
- 46Drum !
- 47What is the recommended paper?
- 48I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 49Change the brscan5 scan settings using XSane (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)