FAQs & Troubleshooting
![]() |
Latest |
152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 121/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 229/07/2024Clean the Scanner *
- 310/07/2024The scanning speed is slow when scanning from my machine. (Windows)
- 410/07/2024My Brother machine turns off automatically or earlier than before.
- 510/07/2024The machine does not automatically enter Power Off mode.
- 610/07/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 710/07/2024I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 813/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 913/06/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 1013/06/2024Toner Low or Prepare New Toner Cartridge
- 1113/06/2024Drum End Soon
- 1213/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1314/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 1414/02/2024(Video) Paper is Jammed inside the Machine
- 1514/02/2024(Video) Paper is Jammed in the Back of the Machine
- 1614/02/2024(Video) Paper is Jammed in the Paper Tray
- 1714/02/2024(Video) Paper is Jammed in the MP tray
- 1814/02/2024(Video) Remove Small Scraps of Paper Jammed in the ADF
- 1914/02/2024(Video) Document is Jammed under the Document Cover
- 2014/02/2024(Video) Document is Jammed in the Top of the ADF Unit
- 2114/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 2214/02/2024What is the default password for my Brother machine?
- 2314/12/2023Discover the MAC address of the Brother network card
- 2408/12/2023Print the Network Configuration Report *
- 2508/12/2023Remove Small Scraps of Paper Jammed in the ADF *
- 2608/12/2023Document is Jammed under the Document Cover *
- 2708/12/2023Document is Jammed in the Top of the ADF Unit *
- 2808/12/2023Access Web Based Management *
- 2908/12/2023Print the WLAN Report *
- 3008/12/2023Clean the Paper Pick-up Rollers *
- 3108/12/2023Clean the Drum Unit *
- 3208/12/2023Paper is Jammed in the 2-sided Tray *
- 3308/12/2023Paper is Jammed in the Back of the Machine *
- 3408/12/2023Paper is Jammed inside the Machine *
- 3508/12/2023Paper is Jammed in the Paper Tray *
- 3608/12/2023Paper is Jammed in the MP tray *
- 3708/12/2023Clean the Corona Wire *
- 3808/12/2023Replace the Drum Unit *
- 3908/12/2023Reset the Network Settings to the Factory Settings *
- 4008/12/2023Replace the Toner Cartridge *
- 4108/11/2023How to scan a document from a Windows application?
- 4208/11/2023How to scan a document from a Windows application?
- 4311/10/2023I cannot scan via network.
- 4411/10/2023Cannot Scan ##
- 4511/10/2023Verify if the Brother machine has a dial tone.
- 4613/09/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4713/09/2023Self-Diagnostic
- 4813/09/2023Wrong Toner or Wrong Toner Cartridge
- 4913/09/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 5013/09/2023(Video) Set up your Brother machine