FAQs & Troubleshooting
![]() |
Popular |
152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Ghosting images
- 3What is the default password for my BRAdmin or Web Based Management?
- 4(Video) Paper is Jammed in the Paper Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Toner specks
- 8Enable the Brother machine's network interface.
- 9Install the Brother Mobile Connect application (for mobile device)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed in the MP tray
- 13Lines across the page
- 14What driver package format is supported by my Linux distribution?
- 15The printer status is Offline or Paused.
- 16Poor fixing
- 17Black lines down the page
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 20Set Telephone Line Compatibility for Interference and VoIP Systems
- 21Media Type Mismatch or Media Mismatch
- 22Size Error DX or Size Error 2-sided
- 23Drum End Soon
- 24(Video) Paper is Jammed in the Back of the Machine
- 25(Video) Paper is Jammed inside the Machine
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Open the Control Panel (For Windows)
- 28Use Universal Print (Windows)
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33(Video) Set up your Brother machine
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36How to identify your Operating System (OS).
- 37Cannot Scan ##
- 38No Toner
- 39Document Jam
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 44Add your Brother machine with AirPrint (macOS)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I cannot print using my Brother machine on a wired network (Windows / macOS)
- 48Wrong Toner or Wrong Toner Cartridge
- 49(Video) Document is Jammed under the Document Cover
- 50I cannot save a file downloaded from the Brother support website (For Windows)