FAQs & Troubleshooting
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133 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Ghosting images
- 3Use Universal Print (Windows)
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 5Toner specks
- 6I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 7I cannot print full-page photos or images using Email Print.
- 8The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12(Video) Paper is Jammed in the Paper Tray
- 13What driver package format is supported by my Linux distribution?
- 14Cannot Print ##
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Set Telephone Line Compatibility for Interference and VoIP Systems
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 19Poor fixing
- 20(Video) Paper is Jammed in the 2-sided Tray
- 21Lines across the page
- 22Black lines down the page
- 23After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 24How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 25What is the recommended paper?
- 26Document Jam
- 27(Video) Paper is Jammed in the MP tray
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29Add your Brother machine with AirPrint (macOS)
- 30(Video) Document is Jammed in the Top of the ADF Unit
- 31Protect your Brother machine against unauthorised access over the network
- 32Delete print jobs from the print queue.
- 33No Toner
- 34Why doesn't my Brother machine have a dial tone?
- 35My Brother machine has no power.
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 40Send a fax using PC-FAX with LPD/LPRng (Linux)
- 41Update the Driver or Firmware for your Brother machine
- 42Media Type Mismatch or Media Mismatch
- 43(Video) Set up your Brother machine
- 44Supported models of Universal Printer Driver for PCL
- 45Toner Low or Prepare New Toner Cartridge
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49Discover the MAC address of the Brother network card
- 50I cannot scan via network.