FAQs & Troubleshooting
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168 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The colour of your printouts is not what you expected
- 2I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 3What is the default password for my BRAdmin or Web Based Management?
- 4Correct the Colour Printing
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Toner scatter or toner stain
- 7What is the default password for my Brother machine?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Set up your Brother machine
- 11Check the remaining ink or toner level (Linux)
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13(Video) Paper is Jammed in the Back of the Machine
- 14(Video) Paper is Jammed inside the Machine
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 16Cannot print after a Windows 10 update (June 2020)
- 17How to identify your Operating System (OS).
- 18Toner Low
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20Drum !
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22Cooling Down
- 23What is the recommended paper?
- 24Colour offset
- 25Replace the Toner Cartridge *
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print full-page photos or images using Email Print.
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29Set Telephone Line Compatibility for Interference and VoIP Systems
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31(Video) Paper is Jammed in the Manual Feed Slot
- 32Discover the MAC address of the Brother network card
- 33Cannot Detect
- 34(Video) Paper is Jammed in the Paper Tray
- 35The machine does not automatically enter Power Off mode.
- 36Media Type Mismatch or Media Mismatch
- 37Check the firmware version.
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39Change the printer driver settings (Windows)
- 40Condensation
- 41Toner Error
- 42Cannot Print ##
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49To install the printer driver easily using a tool. (Linux)
- 50(Video) Document is Jammed under the Document Cover