FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my BRAdmin or Web Based Management?
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 3Add your Brother machine with AirPrint (macOS)
- 4What driver package format is supported by my Linux distribution?
- 5How to identify your Operating System (OS).
- 6Toner Low
- 7(Video) Set up your Brother machine
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9(Video) Document is Jammed under the Document Cover
- 10Check the firmware version.
- 11I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 13Document Jam
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Set up your Brother machine on a wireless network (Windows/macOS)
- 16What is the default password for my Brother machine?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20(Video) Paper is Jammed in the Manual Feed Slot
- 21Condensation
- 22No Paper / No Paper Tray1 / Tray2 / MP Tray
- 23Correct the Colour Printing
- 24The colour of your printouts is not what you expected
- 25(Video) Paper is Jammed in the Back of the Machine
- 26(Video) Paper is Jammed inside the Machine
- 27(Video) Paper is Jammed in the Paper Tray
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30Reset the Drum Counter
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32The printer status is Offline or Paused.
- 33Toner scatter or toner stain
- 34Replace the Toner Cartridge *
- 35Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37Export an address book and import it to another machine
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42I cannot print using my Brother machine on a wired network (Windows / macOS)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46I cannot print on a wireless (Wi-Fi) network (Mac)
- 47Load Documents in the Automatic Document Feeder (ADF) *
- 48Media Type Mismatch or Media Mismatch
- 49Enable the Brother machine's network interface.
- 50Protect your Brother machine against unauthorised access over the network