FAQs & Troubleshooting
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330 Results
- 1Replace the Drum Unit
- 2(Video) Replace the Toner Cartridge
- 3Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 4Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 5Easy Scan to E-mail
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7I cannot scan via network.
- 8Replace the Belt Unit
- 9Cannot print after a Windows 10 update (June 2020)
- 10Replace the Waste Toner Box
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The printer status is Offline or Paused.
- 14I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 15Set the Date and Time Using Web Based Management
- 16Scan to Email Attachment
- 17Replace Fuser
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Printing / Scanning with a mobile device
- 21Scan to Email Attachment using ControlCenter4 Home Mode (Windows)
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Add your Brother machine with AirPrint (macOS)
- 24Scan Using Secure Function Lock 3.0
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26The colour of your printouts is not what you expected
- 27Drum !
- 28Install a Certificate on Your Brother Machine
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 30Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 31Save Scanned Data to a Folder as a PDF File
- 32Reset the Drum Counter
- 33(Video) Connect telephone line and power cords
- 34Uneven colour density across the page
- 35Paper is Jammed in the Paper Tray
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 40Set Telephone Line Compatibility for Interference and VoIP Systems
- 41Load Documents in the Automatic Document Feeder (ADF)
- 42Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows)
- 43Print Unable ##
- 44No Paper MP
- 45No Paper / No Paper T1
- 46Toner Low
- 47What can happen if the wrong paper is used in your machine.
- 48I cannot scan via USB. (macOS)
- 49Clean the Drum Unit
- 50Turn Off Memory Receive