FAQs & Troubleshooting
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332 Results
- 1Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 2Replace the Drum Unit
- 3Replace Fuser
- 4Ghosting images
- 5Scan Using Secure Function Lock 3.0
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8The colour of your printouts is not what you expected
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11Replace PF Kit xx
- 12Replace the Belt Unit
- 13Replace the Waste Toner Box
- 14Toner scatter or toner stain
- 15Calibrate or Calibration Failed or Calibration.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Easy Scan to E-mail
- 20Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 21White spots
- 22Blank page or some colors are missing.
- 23Scan to Email Attachment
- 24Add your Brother machine with AirPrint (macOS)
- 25Registration or Registration failed.
- 26What is the recommended paper?
- 27Can I print in monochrome if one of the colour toners run out?
- 28(Video) Set up your Brother machine
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 31The printer status is Offline or Paused.
- 32Use voice mail on the same line as my Brother machine.
- 33Uneven colour density across the page
- 34Document Jam
- 35Brother iPrint&Scan cannot find my Brother machine (macOS)
- 36Reset the Drum Counter
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38What is Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Clean the Drum Unit
- 43I cannot install Brother drivers on Debian 10 (Linux)
- 44Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 45Load Documents in the Automatic Document Feeder (ADF)
- 46Set the Date and Time Using Web Based Management
- 47Save Scanned Data to a Folder as a PDF File
- 48Print as a Poster (Windows)
- 49My Brother machine could not be found over the network when I installed drivers on my computer.
- 50(Video) Unpack your Brother machine