FAQs & Troubleshooting
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333 Results
- 1(Video) Replace the Toner Cartridge
- 2The colour of your printouts is not what you expected
- 3Uneven colour density across the page
- 4Curled or wavy
- 5Blank page or some colors are missing.
- 6Ghosting images
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Colours are light or faint on the whole page
- 10White spots
- 11Toner scatter or toner stain
- 12Adjust colour settings by using the custom setting in the printer driver
- 13What is Brother iPrint&Scan?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Brother iPrint&Scan cannot find my Brother machine (macOS)
- 16Easy Scan to E-mail
- 17Scan Using Secure Function Lock 3.0
- 18Use voice mail on the same line as my Brother machine.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Add your Brother machine with AirPrint (macOS)
- 22The printer status is Offline or Paused.
- 23Paper is Jammed in the Paper Tray
- 24Replace the Drum Unit
- 25Envelope creases
- 26Wrinkled printout
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Paper is Jammed in the Back of the Machine
- 30Calibrate Colour Output
- 31Set up your Brother machine on a wireless network.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
- 34Set Telephone Line Compatibility for Interference and VoIP Systems
- 35Setup a Brother machine on a wireless (Wi-Fi) network.
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 37What driver package format is supported by my Linux distribution?
- 38(Video) Set up your Brother machine
- 39(Video) Connect telephone line and power cords
- 40I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 41Store Incoming Faxes in the Machine's Memory
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Secure Print (Mac)
- 44Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 45What can happen if the wrong paper is used in your machine.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 47Document Jam
- 48Replace the Belt Unit
- 49Replace Fuser
- 50Cannot print after a Windows 10 update (June 2020)