FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2Install the Brother Mobile Connect application (for mobile device)
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 4The machine does not automatically enter Power Off mode.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6My Brother machine turns off automatically or earlier than before.
- 7What is the default password for my Brother machine?
- 8What driver package format is supported by my Linux distribution?
- 9(Video) Paper is Jammed inside the Machine
- 10I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 11How to scan a document from a Windows application?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Set Telephone Line Compatibility for Interference and VoIP Systems
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How to identify your Operating System (OS).
- 16Cannot Detect
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18(Video) Paper is Jammed in the Back of the Machine
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20I cannot install Brother drivers on Debian 10 (Linux)
- 21The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 22(Video) Document is Jammed in the Top of the ADF Unit
- 23I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 24Cannot Scan ##
- 25The printer status is Offline or Paused.
- 26Toner Low or Prepare New Toner Cartridge
- 27Document Jam
- 28Lines across the page
- 29Black lines down the page
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Set up your Brother machine on a wireless network (Windows/macOS)
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33Add your Brother machine with AirPrint (macOS)
- 34Check the remaining ink or toner level (Linux)
- 35(Video) Paper is Jammed in the Output Paper Tray
- 36After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 37(Video) Document is Jammed under the Document Cover
- 38Media Type Mismatch or Media Mismatch
- 39Enable the Brother machine's network interface.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Supported models of Universal Printer Driver for PCL
- 42Discover the MAC address of the Brother network card
- 432-sided Disable or 2-sided Disabled
- 44Size Error DX or Size Error 2-sided
- 45Poor fixing
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Important points for specifying the scan area (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50Firewall port requirements of the Scan Key Tool (Linux)