FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3The printer status is Offline or Paused.
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5(Video) Document is Jammed under the Document Cover
- 6(Video) Paper is Jammed inside the Machine
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8(Video) Paper is Jammed in the Back of the Machine
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11What is the default password for my Brother machine?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14Media Type Mismatch or Media Mismatch
- 15Black lines down the page
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Cartridge Error
- 18Document Jam
- 19Toner specks
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot print using my Brother machine on a wired network (Windows / macOS)
- 22(Video) Document is Jammed in the Top of the ADF Unit
- 23Delete print jobs from the print queue.
- 242-sided Disable or 2-sided Disabled
- 25Cannot Detect
- 26What is the default password for my BRAdmin or Web Based Management?
- 27(Video) Paper is Jammed in the Paper Tray
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29(Video) Paper is Jammed in the Output Paper Tray
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31(Video) Remove Small Scraps of Paper Jammed in the ADF
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33(Video) Set up your Brother machine
- 34What is Toner Continue Mode?
- 35No Toner
- 36Manual Feed
- 37Drum !
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the recommended paper?
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41"Offline" appears on the Status Monitor. (Windows)
- 42I cannot scan via network.
- 43The machine does not automatically enter Power Off mode.
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Export an address book and import it to another machine
- 46Wrong Toner or Wrong Toner Cartridge
- 47Set up your Brother machine on a wireless network (Windows/macOS)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Enable the Brother machine's network interface.
- 50Install the Brother Mobile Connect application (for mobile device)