FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What driver package format is supported by my Linux distribution?
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4Install the Brother Mobile Connect application (for mobile device)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 7(Video) Paper is Jammed in the Back of the Machine
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The printer status is Offline or Paused.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Check the remaining ink or toner level (Linux)
- 12Enable the Brother machine's network interface.
- 13No Toner
- 14Cannot Detect
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed inside the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18My Brother machine turns off automatically or earlier than before.
- 19What is the default password for my Brother machine?
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22Update the Driver or Firmware for your Brother machine
- 23After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 24(Video) Remove Small Scraps of Paper Jammed in the ADF
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows)
- 28Cannot Print ##
- 29Toner Low or Prepare New Toner Cartridge
- 30Document Jam
- 31Out of Memory
- 32Drum End Soon
- 33Black lines down the page
- 34Command List of brscan. (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40Wrong Toner or Wrong Toner Cartridge
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42Media Type Mismatch or Media Mismatch
- 43Self-Diagnostic
- 44Toner Ended
- 45Ghosting images
- 46How to scan a document from a Windows application?
- 47A security warning appears when accessing Web Based Management via HTTPS.
- 48Change the brscan5 scan settings using XSane (Linux)
- 49When I print images, the quality is not good (Linux)
- 50Where can I download Brother iPrint&Scan application for Mac?