FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3My Brother machine turns off automatically or earlier than before.
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Install the Brother Mobile Connect application (for mobile device)
- 8The machine does not automatically enter Power Off mode.
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10Toner Ended
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Self-Diagnostic
- 13(Video) Set up your Brother machine
- 14I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 15Toner Low or Prepare New Toner Cartridge
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Enable the Brother machine's network interface.
- 18Document Jam
- 19Lines across the page
- 20(Video) Paper is Jammed in the Output Paper Tray
- 21(Video) Remove Small Scraps of Paper Jammed in the ADF
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23(Video) Document is Jammed in the Top of the ADF Unit
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Delete print jobs from the print queue.
- 272-sided Disable or 2-sided Disabled
- 28Black lines down the page
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30How to identify your Operating System (OS).
- 31I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 32The printer status is Offline or Paused.
- 33When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 34What is the recommended paper?
- 35Open the Status Monitor (Windows)
- 36What is the default password for my Brother machine?
- 37I cannot print full-page photos or images using Email Print.
- 38Wrong Toner or Wrong Toner Cartridge
- 39Set up your Brother machine on a wireless network (Windows / macOS)
- 40(Video) Document is Jammed under the Document Cover
- 41Media Type Mismatch or Media Mismatch
- 42Protect your Brother machine against unauthorised access over the network
- 43Cartridge Error
- 44Manual Feed
- 45Out of Memory
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Export an address book and import it to another machine
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Update the Driver or Firmware for your Brother machine