FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2(Video) Load an Envelope (Manual Feed Slot)
- 3What is Toner Continue Mode?
- 4What is the default password for my BRAdmin or Web Based Management?
- 5Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7(Video) Set up your Brother machine
- 8The printer status is Offline or Paused.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Discover the MAC address of the Brother network card
- 122-sided Disable or 2-sided Disabled
- 13(Video) Paper is Jammed in the Back of the Machine
- 14(Video) Paper is Jammed in the Paper Tray
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19How to identify your Operating System (OS).
- 20Cannot Scan ##
- 21Self-Diagnostic
- 22No Toner
- 23Drum !
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 26My Brother machine turns off automatically or earlier than before.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Check the remaining ink or toner level (Linux)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Set Telephone Line Compatibility for Interference and VoIP Systems
- 31I get a TS error when trying to print on a wireless network.
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33Media Type Mismatch or Media Mismatch
- 34Enable the Brother machine's network interface.
- 35Delete print jobs from the print queue.
- 36Size Error DX or Size Error 2-sided
- 37(Video) Paper is Jammed in the 2-sided Tray
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 44What is Network Shared printing?
- 45I cannot print from my computer via USB.
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 47Lines across the page
- 48Black lines down the page
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot connect my machine to a Windows 11 computer via USB.