FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Paper Tray
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4(Video) Set up your Brother machine
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6Replace the Toner Cartridge *
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8What is the default password for my Brother machine?
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11The printer status is Offline or Paused.
- 12Toner specks
- 13(Video) Paper is Jammed in the Back of the Machine
- 14I cannot print using my Brother machine on a wired network (Windows / macOS)
- 15Toner Ended
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Add your Brother machine with AirPrint (macOS)
- 18How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 19Wrong Toner or Wrong Toner Cartridge
- 20(Video) Document is Jammed in the Top of the ADF Unit
- 21No Toner
- 22What is the default password for my BRAdmin or Web Based Management?
- 23(Video) Paper is Jammed in the 2-sided Tray
- 24What is the recommended paper?
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28(Video) Load an Envelope (Manual Feed Slot)
- 29How to identify your Operating System (OS).
- 30Cannot Scan ##
- 31Cannot Print ##
- 32Drum End Soon
- 33Black lines down the page
- 34Set up your Brother machine on a wireless network (Windows / macOS)
- 35"Offline" appears on the Status Monitor. (Windows)
- 36Open the Control Panel (For Windows)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 40Check the remaining ink or toner level (Linux)
- 41Set Telephone Line Compatibility for Interference and VoIP Systems
- 42I get a TS error when trying to print on a wireless network.
- 43I cannot print on a wireless (Wi-Fi) network (Windows)
- 44Enable the Brother machine's network interface.
- 45Delete print jobs from the print queue.
- 46What is Toner Continue Mode?
- 47Cannot Detect
- 48(Video) Paper is Jammed inside the Machine
- 49I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 50I cannot install Brother drivers on Debian 10 (Linux)