FAQs & Troubleshooting
Latest |
264 Results
- 113/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 213/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 314/02/2024(Video) Unpack your Brother machine
- 414/02/2024(Video) Load A4/Letter paper
- 514/02/2024(Video) Connect telephone line and power cords
- 614/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 710/01/2024My machine prints documents in inverted colours after updating to Android™ 14.
- 810/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 910/01/2024Easy Scan to E-mail
- 1014/12/2023Discover the MAC address of the Brother network card
- 1114/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1208/11/2023How to scan a document from a Windows application?
- 1308/11/2023How to scan a document from a Windows application?
- 1413/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1512/07/2023Print on both sides of paper or a booklet automatically
- 1612/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1721/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1821/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1921/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2021/06/2023Add your Brother machine with AirPrint (macOS)
- 2121/06/2023Delete print jobs from the print queue.
- 2219/05/2023I cannot print from my computer via USB.
- 2312/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 2426/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2526/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2626/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2726/04/2023What is Brother Web Connect?
- 2826/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2926/04/2023Change the printer driver settings (Windows / macOS)
- 3019/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3119/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3219/04/2023Open "Scanners and Cameras" and Properties.
- 3319/04/2023I can print but cannot scan via network. (For Windows)
- 3419/04/2023The printer status is Offline or Paused.
- 3519/04/2023"Offline" appears on the Status Monitor.
- 3615/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3715/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3815/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 3915/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4015/02/2023Scan a document in Windows 8 and Windows 10.
- 4115/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4211/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 4311/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4411/01/2023Toner Low or Prepare New Toner Cartridge
- 4526/12/2022How to identify your Operating System (OS).
- 4626/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 4709/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4809/11/2022Import a CA Certificate
- 4912/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 5012/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".