FAQs & Troubleshooting
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252 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3Set up your Brother machine on a wireless network
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Jam Inside (With Video Instructions)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Jam Rear (With Video Instructions)
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9(Video) Load A4/Letter paper
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12Print on envelopes, labels, or thick paper from the manual feed slot.
- 13"Offline" appears on the Status Monitor.
- 14I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 15The printer status is Offline or Paused.
- 16Jam 2-sided
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Add your Brother machine with AirPrint (macOS)
- 19What is Brother iPrint&Scan?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Clean the drum unit
- 22Jam Tray (With Video Instructions)
- 23Curled or wavy
- 24(Video) Unpack your Brother machine
- 25Drum !
- 26Cannot print after a Windows 10 update (June 2020)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28Load paper in the paper tray
- 29Self-Diagnostic
- 30Manual Feed
- 31Out of Memory
- 32What can happen if the wrong paper is used in your machine.
- 33What is the recommended paper?
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35(Video) Connect telephone line and power cords
- 36Can I print from and scan to iPhone, iPod Touch and iPad?
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 38What kind of envelopes and labels are recommended for printing?
- 39I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 40Can I print from or scan to Android™ Smartphone?
- 41Copied images or documents appear lighter or darker than the original document.
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43Toner Low or Prepare New Toner Cartridge
- 44Document Jam (With Video Instructions)
- 45Hollow print
- 46Set up a Brother machine and your mobile device on a wireless network
- 47I can print but cannot scan via network. (For Mac)
- 48Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.