FAQs & Troubleshooting
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244 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Replace Toner
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from or scan to Android™ Smartphone?
- 9Turn the Toner Save Mode on or off.
- 10(Video) Load A4/Letter paper
- 11Which connection can I use to print from or scan to my device (Android™) using Brother iPrint&Scan?
- 12Jam Rear (With Video Instructions)
- 13Add your Brother machine with AirPrint (macOS)
- 14(Video) Connect telephone line and power cords
- 15My Brother machine could not be found over the network when I installed drivers on my PC.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Jam Inside (With Video Instructions)
- 19Jam Tray (With Video Instructions)
- 20Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 21What is Toner Continue Mode?
- 22The printer status is Offline or Paused.
- 23Jam 2-sided
- 24I cannot find some options in the Print dialogue box (macOS 11 or later)
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Toner Low or Prepare New Toner Cartridge
- 27(Video) Unpack your Brother machine
- 28When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30Check the remaining ink or toner level (Linux)
- 31Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35(Video) Set up your Brother machine
- 36Load paper in the paper tray
- 37(Video) Load an Envelope (Manual Feed Slot)
- 38What is Brother iPrint&Scan?
- 39Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using Brother iPrint&Scan?
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Print Unable or Print Unable XX
- 43Document Jam (With Video Instructions)
- 44Out of Memory
- 45Wrinkles or creases
- 46Image skewed
- 47Send a fax using PC-FAX with LPD/LPRng (Linux)
- 48What kind of envelopes and labels are recommended for printing?
- 49Delete print jobs from the print queue.
- 50I cannot find some option in the Printing preferences. (For Windows)