FAQs & Troubleshooting
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286 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Install Ink Cartridges
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Load paper in the paper tray
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Can I print from or scan to Android™ mobile device?
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13(Video) Unpack your Brother machine
- 14Replace Ink
- 15(Video) Connect telephone line and power cords
- 16What is Brother iPrint&Scan?
- 17(Video) Update the Driver or Firmware for your Brother machine
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Print using only the black ink cartridge when the Colour cartridges have run out.
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 28I cannot print one or more colours
- 29What driver package format is supported by my Linux distribution?
- 30The printer status is Offline or Paused.
- 31Use voice mail on the same line as my Brother machine.
- 32Paper Jam
- 33Load envelopes
- 34(Video) Set up your Brother machine
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 37"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 38Cannot Detect
- 39Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 40Install Inbox Ink
- 41Ink Absorber Full / Ink Absorber Pad Full
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Enable the Brother machine's network interface.
- 45I cannot install Brother drivers on Debian 10 (Linux)
- 46When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 47Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 48Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 49Document Jam
- 50Improve poor print quality