FAQs & Troubleshooting
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299 Results
- 121/08/2024Paper Jam
- 210/07/2024I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
- 310/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 410/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 510/07/2024The scanning speed is slow when scanning from my machine. (Windows)
- 610/07/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 713/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 813/06/2024(Video) Update the Driver or Firmware for your Brother machine
- 913/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1013/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1114/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1214/02/2024What is the default password for my Brother machine?
- 1324/01/2024My machine does regular cleaning cycles in the night. How can I correct this?
- 1424/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 1510/01/2024Easy Scan to E-mail
- 1614/12/2023Discover the MAC address of the Brother network card
- 1709/11/2023I cannot scan via network.
- 1808/11/2023How to scan a document from a Windows application?
- 1908/11/2023How to scan a document from a Windows application?
- 2011/10/2023Verify if the Brother machine has a dial tone.
- 2111/10/2023How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 2213/09/2023Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 2313/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2405/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 2512/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2612/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2721/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2821/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2921/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3021/06/2023Add your Brother machine with AirPrint (macOS)
- 3121/06/2023Print both sides of paper or a booklet automatically
- 3221/06/2023Delete print jobs from the print queue.
- 3319/05/2023I cannot print from my computer via USB.
- 3412/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 3526/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 3626/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3726/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3826/04/2023What is Brother Web Connect?
- 3926/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 4026/04/2023Change the printer driver settings (Windows / macOS)
- 4126/04/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 4226/04/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 4319/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 4419/04/2023Open "Scanners and Cameras" and Properties.
- 4519/04/2023The printer status is Offline or Paused.
- 4619/04/2023"Offline" appears on the Status Monitor.
- 4715/03/2023Printing is slow or printed images are too dark (Windows)
- 4815/03/2023Protect your Brother machine against unauthorised access over the network
- 4915/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5015/03/2023Receive faxes on the computer for Windows (PC-FAX Receive)