FAQs & Troubleshooting
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301 Results
- 1Correct the Paper Feed to Clear Vertical Lines
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Install Inbox Ink
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Paper Jam
- 8What is Brother iPrint&Scan?
- 9Print using only the black ink cartridge when the Colour cartridges have run out.
- 10(Video) Load A4/Letter paper
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 12Replace Ink
- 13Brother iPrint&Scan cannot find my Brother machine (macOS)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 19Confirm that a FAX I sent was received correctly.
- 20I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
- 21Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Select Receive mode.
- 24The printer status is Offline or Paused.
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Forward Incoming Faxes to Another Machine
- 27Change Memory Receive Options
- 28Set Fax Preview to On.
- 29Cannot Detect Ink Volume
- 30What is Distinctive Ring and how do I program it?
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 32Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Telephone Line Interference / VoIP.
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41Load Documents on the Scanner Glass
- 42Turn Off Memory Receive
- 43Setup a Brother machine on a wireless (Wi-Fi) network.
- 44Protect your Brother machine against unauthorised access over the network
- 45Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Wrong Ink Colour
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Loading paper in the manual feed slot.
- 50Print both sides of paper or a booklet automatically