FAQs & Troubleshooting
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343 Results
- 1Paper Jam
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 6Replace Ink
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8(Video) Load plain Letter/A4 paper
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10(Video Library) Setup your product
- 11(Video) Install the ink cartridges
- 12Print using only the black ink cartridge when the Colour cartridges have run out.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16The printer status is Offline or Paused.
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Protect your Brother machine against unauthorised access over the network
- 19Change the number of times my Brother machine rings before it answers.
- 20Load envelopes
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25(Video) Connect the telephone line and power cord
- 26Install Inbox Ink
- 27Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 28No Paper Fed
- 29Unable to Print XX
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Cover is Open
- 32Transfer faxes to the PC when my machine has a mechanical issue.
- 33The scanner cover support has come off. (With Video Instructions)
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 36Use voice mail on the same line as my Brother machine.
- 37Document Jam
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41Out of Memory
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 44How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 45Load paper in the paper tray
- 46Install the ink cartridges
- 47Delete print jobs from the print queue.
- 48Disc Tray did not Feed
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Unable to Print 5X