FAQs & Troubleshooting
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394 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Connect your Brother machine to your mobile device via a wireless router or access point.
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7The printer status is Offline or Paused.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from or scan to Android™ Smartphone?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 12I still receive the error message "Paper Jam" after I have removed the jammed paper.
- 13No Ink Cartridge
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Disc Tray did not Feed
- 16Print using only the black ink cartridge when the colour cartridges have run out.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 20Document Jam
- 21I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 22Easy Scan to E-mail
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25How to identify your Operating System (OS).
- 26Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28Store a Speed Dial number from my Brother machine's Caller ID History.
- 29Change the number of times my Brother machine rings before it answers.
- 30Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 31How do I load paper?
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Protect your Brother machine against unauthorised access over the network
- 35Combine multiple scanned documents into a single file with PaperPort™
- 36I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 39Ink Absorber Full
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Discover the MAC address of the Brother network card
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43Ink Low
- 44How do I factory reset the network settings?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50Paper Jam