FAQs & Troubleshooting
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394 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7How do I load paper?
- 8Confirm that a FAX I sent was received correctly.
- 9One or more of my colours are not printing (blank).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13How do I factory reset the network settings?
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15I still receive the error message "Paper Jam" after I have removed the jammed paper.
- 16Disc Tray did not Feed
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Store a Speed Dial number from my Brother machine's Caller ID History.
- 19Load envelopes into my machine
- 20Easy Scan to E-mail
- 21Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 22Print using only the black ink cartridge when the colour cartridges have run out.
- 23I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 26I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot install Brother drivers on Debian 10 (Linux)
- 29I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Connect your Brother machine to your mobile device via a wireless router or access point.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Change the number of times my Brother machine rings before it answers.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 47How to identify your Operating System (OS).
- 48Delete numbers stored in my Brother machine's Caller ID History.
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?