FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Check the Print Alignment from Your Brother Machine
- 3Cannot Print ##
- 4Cannot Detect
- 5(Video) Print on Roll Paper
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Document Jam
- 8Replace Ink
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10One or more of my colours are not printing (blank).
- 11Printer Jam, Paper Jam or Cutter Jam
- 12How to identify your Operating System (OS).
- 13Wrong Ink Cartridge
- 14What is the default password for my BRAdmin or Web Based Management?
- 15Change the Print Options to Improve Your Print Results
- 16Check the Print Quality
- 17The printer status is Offline or Paused.
- 18What is the default password for my Brother machine?
- 19Telephone Line Interference / VoIP.
- 20My Brother machine turns off automatically or earlier than before.
- 21Set up your Brother machine on a wireless network (Windows / macOS)
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Sleep
- 24Delete print jobs from the print queue.
- 25Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 26Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 27Paper Size Mismatch
- 28Cover is Open
- 29Improve poor print quality.
- 30Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 31Roll Paper Cutter is Jammed (Cutter Jam 01/02)
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Remove Paper Scraps
- 36Paper is Jammed in the Front of the Machine
- 37The machine does not automatically enter Power Off mode.
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39Print in long format from Shoppa Application.
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43Document is Jammed in the Top of the ADF Unit
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Enable the Brother machine's network interface.
- 46Protect your Brother machine against unauthorised access over the network
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Cannot Detect Ink Volume
- 49Ink Low
- 50I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.