FAQs & Troubleshooting
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349 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Reset the Network Settings to Factory Default
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 5(Video) Load A4/Letter paper
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Print the Network Configuration Report
- 9High Temperature
- 10(Video) Install Ink Cartridges
- 11What is Brother iPrint&Scan?
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15Set up a Scan to Network Profile
- 16How to identify your Operating System (OS).
- 17(Video) Load A3/Ledger paper
- 18Paper Size Mismatch
- 19Print using only the black ink cartridge when the Colour cartridges have run out.
- 20Use voice mail on the same line as my Brother machine.
- 21Document Jam
- 22I cannot open the scanned file from Scan to FTP.
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 25The printer status is Offline or Paused.
- 26Paper Jam
- 27Replace Ink
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Ink Low
- 33Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Where is the USB/Ethernet port on the machine?
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37About Envelopes
- 38Change the Print Setting Options When Having Printing Problems
- 39(Video) Connect telephone line and power cords
- 40Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43Install Inbox Ink
- 44The edge of glossy paper is smudged.
- 45When I print photos, the colour quality is not good.
- 46When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 50The paper tray is half full of paper but the paper low message is displayed.