FAQs & Troubleshooting
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349 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A3/Ledger paper
- 3(Video) Load A4/Letter paper
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7(Video) Install Ink Cartridges
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Print using only the black ink cartridge when the Colour cartridges have run out.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13(Video) Connect telephone line and power cords
- 14Replace Ink
- 15Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 18Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 19The printer status is Offline or Paused.
- 20Print the Network Configuration Report
- 21(Video) Unpack your Brother machine
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 23Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 24Install Inbox Ink
- 25Paper Jam
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 28(Video) Set up your Brother machine
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30Change the Print Setting Options When Having Printing Problems
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33What is Brother iPrint&Scan?
- 34Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 35No Paper / No Paper Fed
- 36Reset the Network Settings to Factory Default
- 37Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 38When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 39I cannot print one or more colours
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41What is the default password for my Brother machine?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Correct the Paper Feed to Clear Vertical Lines
- 44Check the Print Alignment from Your Brother Machine
- 45Check the Print Quality
- 46Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 47Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 48How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 49Document Jam
- 50I cannot print using my Brother machine on a wired network. (Windows / macOS)