FAQs & Troubleshooting
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343 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2Replace Ink
- 3Paper Size Mismatch
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Paper Tray #1 not detected / Paper Tray #2 not detected
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7No Paper / No Paper Fed
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Where is the USB/Ethernet port on the machine?
- 10"Offline" appears on the Status Monitor.
- 11How to identify your Operating System (OS).
- 12Easy Scan to E-mail
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Ink Low
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16What driver package format is supported by my Linux distribution?
- 17Paper Jam
- 18Set up your Brother machine on a wireless network.
- 19(Video) Load A3/Ledger paper
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21I cannot print one or more colours
- 22Check the Print Alignment from Your Brother Machine
- 23Cannot Detect
- 24(Video) Install Ink Cartridges
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Set up a Scan to Network Profile
- 27Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29(Video) Load A4/Letter paper
- 30Change the printer driver settings (Windows / macOS)
- 31Unable to Print XX
- 32My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 33Reset the Network Settings to Factory Default
- 34Clean the Print Head from Your Brother Machine
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Add your Brother machine with AirPrint (macOS)
- 40What is Brother iPrint&Scan?
- 41Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 42Check the Print Quality
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 44When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 45Document Jam
- 46I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 47(Video) Update the Driver or Firmware for your Brother machine
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 50Load Paper in the Multi-purpose Tray (MP Tray)