FAQs & Troubleshooting
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- 12-sided (duplex) scan
- 2Improve poor print quality
- 3Load paper in the paper tray #2
- 4Loading paper in the manual feed slot.
- 5(Video) Install the ink cartridges
- 6(Video) Load envelopes
- 7Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 8Load envelopes
- 9Install the ink cartridges
- 10Can I print from and scan to iPhone, iPod Touch and iPad?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14How to identify your Operating System (OS).
- 15Can I print from or scan to Android™ Smartphone?
- 16Send a 2-sided (duplex) fax
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Load photo paper
- 19Set up my Brother machine to forward the received faxes to another location.
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 22Protect your Brother machine against unauthorised access over the network
- 23(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 24Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Ink Absorber Full
- 28Printer Locked
- 29When I make a copy the image or text is cut off.
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Cover is Open
- 32When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 33Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Delete a network scanner entry. (Linux)
- 38(Video) Unpack the machine
- 39(Video) Connect the telephone line and power cord
- 40How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42Make a two-sided copy of an ID card.
- 43Printing / Scanning with the Cloud
- 44Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 46The printer status is Offline or Paused.
- 47Scan a document into PaperPort™ using the TWAIN driver
- 48Replace Ink
- 49I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)