FAQs & Troubleshooting
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- 12-sided (duplex) scan
- 2My Brother machine has no power.
- 3(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Improve poor print quality
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from or scan to Android™ Smartphone?
- 8Wrong Paper Size
- 9(Video) Load plain Letter/A4 paper
- 10Ink Low
- 11Loading paper in the manual feed slot.
- 12Replace Ink
- 13How to identify your Operating System (OS).
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16Paper Jam
- 17Easy Scan to E-mail
- 18Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 19Load envelopes
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 22When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25What is Brother iPrint&Scan?
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Reset the network settings to the factory settings
- 28What is the recommended paper?
- 29When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 30Send a 2-sided (duplex) fax
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32(Video) Unpack the machine
- 33Load paper in the paper tray
- 34Install the ink cartridges
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 38Cannot Detect
- 39I cannot print one or more colours
- 40Transfer faxes to the PC when my machine has a mechanical issue.
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42Protect your Brother machine against unauthorised access over the network
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Load photo paper
- 45Ink Absorber Full
- 46The edge of glossy paper is smudged.
- 47Printer Locked
- 48My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto" to "Static")
- 49Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".