FAQs & Troubleshooting
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390 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from or scan to Android™ Smartphone?
- 6Print using only the black ink cartridge when the colour cartridges have run out.
- 7Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 8Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9Is my machine compatible with Windows Vista™?
- 10Ink Low
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12What is the BRAdmin Professional software used for?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14"Offline" appears on the Status Monitor.
- 15Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Printer Locked
- 21When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 22Paper jams or smudges occur when feeding A3 paper
- 23Replace Ink
- 24Make a two-sided copy. (Duplex)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26What is AirPrint?
- 27My printed pages and received faxes are cut off.
- 28How do I configure a cover page for PC-FAX?
- 29Wrong Paper Size
- 30How do I adjust my Brother machine's tray use for copying and faxing?
- 31I cannot send a fax using PC-FAX (Windows 10)
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 35Ink Absorber Full
- 36Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 37How many times will my Brother machine automatically redial a busy number?
- 38Unable to Print XX
- 39Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40No Paper Fed
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42Why is it necessary for my machine to go through regular cleaning cycles?
- 43When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 44In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 46How do I load paper?
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48Scan a text document and convert it into a text file (For Windows)
- 49Why are the faxes I send always received with a black vertical line down the page?
- 50What is the "Station ID" and how do I set it?
