FAQs & Troubleshooting
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- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Make my copied images lighter or darker.
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Change the number of times my Brother machine rings before it answers.
- 7How do I know which side up my photo paper should be in the tray?
- 8Paper Jam
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11How do I load paper?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Can I use voice mail on the same line as my Brother machine?
- 14How do I load envelopes into my machine?
- 15Can I print from or scan to Android™ Smartphone?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17How do I adjust my Brother machine's tray use for copying and faxing?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19What is Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to Print 7X
- 22When I print or copy a document in fast mode, the printing is shifted vertically on the paper.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 24When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 25Document Jam
- 26Replace Ink
- 27Change the quality of the faxes I send.
- 28Is my machine compatible with Windows Vista™?
- 29Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 30I get a TS error when trying to print on a wireless network.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36"Offline" appears on the Status Monitor.
- 37Low Temperature
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 40How many times will my Brother machine automatically redial a number?
- 41Unable to Print XX
- 42The printer status is Offline or Paused.
- 43Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 44Paper jams or smudges occur when feeding A3 paper
- 45Print using only the black ink cartridge when the colour cartridges have run out.
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48When I print, the pages are smudged with ink.
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?