FAQs & Troubleshooting
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388 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I load envelopes into my machine?
- 5Ink Low
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Print using only the black ink cartridge when the colour cartridges have run out.
- 8Paper Jam
- 9Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 10What driver package format is supported by my Linux distribution?
- 11When I print, the pages are smudged with ink.
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Cover is Open
- 16Cannot print after a Windows 10 update (June 2020)
- 17I am unable to change my Brother machine's Receive Mode.
- 18Load A3 or Ledger paper and program my Brother machine to print on it.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20When I print or copy a document in fast mode, the printing is shifted vertically on the paper.
- 21Improve poor print quality.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 25Change the number of times my Brother machine rings before it answers.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Can I use voice mail on the same line as my Brother machine?
- 28One or more of my colours are not printing (blank).
- 29I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33What is Brother iPrint&Scan?
- 34Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 37Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 38Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 39Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 40Unable to Print 7X
- 41The edge of glossy paper is smudged.
- 42Change the printer driver settings (Windows / macOS)
- 43When I make copies, my Brother machine uses paper from the wrong tray.
- 44Wrong Paper Size
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46How do I factory reset the network settings?
- 47Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 48How do I load paper?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Where can I download Brother iPrint&Scan application for Mac?