FAQs & Troubleshooting
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138 Results
- 1Replace Ink
- 2Set up your Brother machine on a wireless network (Windows / macOS)
- 3What is the default password for my BRAdmin or Web Based Management?
- 4Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6How to identify your Operating System (OS).
- 7What is the recommended paper?
- 8Paper Size Mismatch
- 9(Video) Set up your Brother machine
- 10Reset the Network Settings to Factory Default
- 11Printer Jam or Paper Jam
- 12Cannot Scan XX or Unable to Scan XX
- 13Print using only the black ink cartridge when the Colour cartridges have run out.
- 14Print the Network Configuration Report
- 15Load Documents in the Automatic Document Feeder (ADF)
- 16Install the Brother Mobile Connect application (for mobile device)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Ink Low
- 19When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21Check the Print Alignment from Your Brother Machine
- 22Add your Brother machine with AirPrint (macOS)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Cannot Detect
- 26Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 27How to scan a document from a Windows application?
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Change the Print Options to Improve Your Print Results
- 31Check the Print Quality
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Cannot Detect Ink Volume
- 34Install Inbox Ink
- 35I cannot print from my computer via USB.
- 36The printer status is Offline or Paused.
- 37Document Jam
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Clean the Paper Pick-up Rollers for Paper Tray #1
- 40What is the default password for my Brother machine?
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 45Paper is Jammed in the Front of the Machine
- 46Access Web Based Management
- 47Delete print jobs from the print queue.
- 48Open the Control Panel (For Windows)
- 49Cover is Open
- 50Configure the Scan to Email Feature (Linux)