FAQs & Troubleshooting
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336 Results
- 1Paper Tray #1 not detected / Paper Tray #2 not detected
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A3/Ledger paper
- 4Print using only the black ink cartridge when the Colour cartridges have run out.
- 5Replace Ink
- 6(Video) Load A4/Letter paper
- 7No Paper / No Paper Fed
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9Paper Jam
- 10Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15(Video) Install Ink Cartridges
- 16"Offline" appears on the Status Monitor.
- 17Cannot Detect
- 18Easy Scan to E-mail
- 19Check the Print Quality
- 20(Video) Load and print an Envelope (Manual Feed Slot)
- 21Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 22What is Brother iPrint&Scan?
- 23How to identify your Operating System (OS).
- 24Add your Brother machine with AirPrint (macOS)
- 25Paper Size Mismatch
- 26Enable the Brother machine's network interface.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Load Photo Paper in Paper Tray #1
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 32Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Load Paper in the Manual Feed Slot
- 36Ink Low
- 37Where is the USB/Ethernet port on the machine?
- 38What driver package format is supported by my Linux distribution?
- 39(Video) Set up your Brother machine
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 43Unable to Print XX
- 44I cannot scan via network.
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 46Out of Memory
- 47Improve poor print quality
- 48Save Scanned Data to a Folder as a PDF File
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup